/* =========================================================
   KICS IT Help Desk & Ticketing System
   Brand: Navy Blue + Orange, Poppins typeface
   ========================================================= */
:root {
    --kics-navy: #0b2c6b;
    --kics-navy-dark: #071c46;
    --kics-navy-light: #14408f;
    --kics-orange: #f4821f;
    --kics-orange-dark: #d96c0c;
    --kics-green: #2e9e63;
    --kics-green-dark: #23824f;
    --kics-bg: #f4f6fb;
    --kics-border: #e3e8f2;
    --kics-text: #1c2530;
    --kics-muted: #6b7688;
    --sidebar-width: 260px;
}

* { font-family: 'Poppins', -apple-system, Segoe UI, Roboto, Arial, sans-serif; }

body {
    background: var(--kics-bg);
    color: var(--kics-text);
    font-size: 0.94rem;
}

a { text-decoration: none; }

h1, h2, h3, h4, h5, h6 { font-weight: 600; color: var(--kics-navy-dark); }

/* ---------- Buttons ---------- */
.btn-kics-primary {
    background: var(--kics-navy);
    border-color: var(--kics-navy);
    color: #fff;
    font-weight: 500;
}
.btn-kics-primary:hover, .btn-kics-primary:focus {
    background: var(--kics-navy-light);
    border-color: var(--kics-navy-light);
    color: #fff;
}
.btn-kics-accent {
    background: var(--kics-orange);
    border-color: var(--kics-orange);
    color: #fff;
    font-weight: 500;
}
.btn-kics-accent:hover, .btn-kics-accent:focus {
    background: var(--kics-orange-dark);
    border-color: var(--kics-orange-dark);
    color: #fff;
}
.btn-outline-kics {
    border: 1px solid var(--kics-navy);
    color: var(--kics-navy);
    font-weight: 500;
    background: transparent;
}
.btn-outline-kics:hover { background: var(--kics-navy); color: #fff; }

/* ---------- Auth page: single centered card over an animated moving background ---------- */
.login-page-bg {
    position: fixed;
    inset: 0;
    z-index: -2;
    overflow: hidden;
    background: linear-gradient(120deg, var(--kics-navy-dark) 0%, var(--kics-navy) 30%, var(--kics-navy-light) 55%, var(--kics-orange-dark) 85%, var(--kics-orange) 100%);
    background-size: 300% 300%;
    animation: kicsBgShift 16s ease infinite;
}
@keyframes kicsBgShift {
    0% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
    100% { background-position: 0% 50%; }
}
.login-blob {
    position: absolute;
    border-radius: 50%;
    filter: blur(70px);
    opacity: 0.55;
    z-index: -1;
    animation: kicsFloatBlob ease-in-out infinite;
}
.login-blob.b1 { width: 420px; height: 420px; background: var(--kics-orange); top: -110px; left: -110px; animation-duration: 17s; }
.login-blob.b2 { width: 380px; height: 380px; background: #2f9bda; bottom: -130px; right: -90px; animation-duration: 21s; animation-delay: -6s; }
.login-blob.b3 { width: 320px; height: 320px; background: rgba(255,255,255,0.25); top: 45%; left: 62%; animation-duration: 25s; animation-delay: -11s; }
@keyframes kicsFloatBlob {
    0%, 100% { transform: translate(0, 0) scale(1); }
    33% { transform: translate(50px, -40px) scale(1.1); }
    66% { transform: translate(-40px, 30px) scale(0.92); }
}
.login-logo-watermark {
    position: absolute;
    width: 70vw;
    max-width: 820px;
    top: 50%;
    left: 50%;
    opacity: 0.07;
    transform: translate(-50%, -50%) rotate(0deg);
    animation: kicsSlowSpin 90s linear infinite;
    pointer-events: none;
    z-index: -1;
}
@keyframes kicsSlowSpin {
    from { transform: translate(-50%, -50%) rotate(0deg); }
    to { transform: translate(-50%, -50%) rotate(360deg); }
}
.login-wrapper {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2.5rem 1.25rem;
}
.login-card {
    width: 100%;
    max-width: 460px;
    background: rgba(255, 255, 255, 0.97);
    border-radius: 20px;
    box-shadow: 0 30px 70px rgba(5, 20, 55, 0.4);
    padding: 2.5rem;
}
@media (max-width: 480px) {
    .login-card { padding: 1.75rem; border-radius: 16px; }
}
.login-card .tagline { color: var(--kics-muted); }
@media (prefers-reduced-motion: reduce) {
    .login-page-bg, .login-blob, .login-logo-watermark { animation: none; }
}

/* ---------- Logo ---------- */
.kics-logo-img { height: 40px; width: auto; flex-shrink: 0; }
.kics-logo-img-lg { height: 52px; width: auto; flex-shrink: 0; display: block; }
.kics-logo-chip {
    background: #fff;
    border-radius: 12px;
    padding: 10px 14px;
    box-shadow: 0 4px 14px rgba(0,0,0,.15);
    flex-shrink: 0;
}
.kics-logo-text { font-weight: 700; color: var(--kics-navy-dark); line-height: 1.1; }
.kics-logo-text small { display: block; font-weight: 400; color: var(--kics-orange-dark); font-size: 0.7rem; letter-spacing: .04em; }

.btn-back-to-portal {
    background: var(--kics-green);
    color: #fff;
    font-size: .82rem;
    font-weight: 600;
    padding: 0.4rem 0.9rem;
    border-radius: 999px;
    text-decoration: none;
    transition: background .14s ease, transform .14s ease;
    flex-shrink: 0;
}
.btn-back-to-portal i { font-size: 1rem; }
.btn-back-to-portal:hover, .btn-back-to-portal:focus { background: var(--kics-green-dark); color: #fff; transform: translateY(-1px); }

/* ---------- App shell ---------- */
.app-topbar {
    height: 64px;
    background: #fff;
    border-bottom: 1px solid var(--kics-border);
    display: flex; align-items: center;
    padding: 0 1.25rem;
    gap: 0;
    position: sticky; top: 0; z-index: 1030;
}
@media (max-width: 575.98px) {
    .app-topbar { padding: 0 0.75rem; }
    .app-topbar .ms-auto { gap: 0.5rem !important; }
    .btn-back-to-portal { padding: 0.45rem; width: 34px; height: 34px; justify-content: center; }
    .btn-back-to-portal i { font-size: 1.15rem; }
}
.app-sidebar {
    width: var(--sidebar-width);
    background: var(--kics-navy-dark);
    min-height: calc(100vh - 64px);
    position: sticky;
    top: 64px;
    align-self: flex-start;
    padding: 1rem 0.75rem;
}
.app-sidebar .nav-link {
    color: rgba(255,255,255,0.75);
    border-radius: 8px;
    padding: 0.6rem 0.9rem;
    margin-bottom: 2px;
    font-size: 0.89rem;
    display: flex; align-items: flex-start; gap: 0.6rem;
    line-height: 1.35;
}
.app-sidebar .nav-link i { flex-shrink: 0; margin-top: 0.1rem; }
.app-sidebar .nav-link:hover { background: rgba(255,255,255,0.08); color: #fff; }
.app-sidebar .nav-link.active { background: var(--kics-orange); color: #fff; font-weight: 500; }
.app-sidebar .nav-section-title {
    color: rgba(255,255,255,0.4);
    text-transform: uppercase;
    font-size: 0.68rem;
    letter-spacing: .08em;
    padding: 1rem 0.9rem 0.35rem;
}
.app-main { flex: 1; padding: 1.75rem; min-width: 0; }
@media (max-width: 575.98px) {
    .app-main { padding: 1rem; }
}
.app-body { display: flex; }

/* ---------- IT Help Desk sub-navigation (top of content, not the sidebar) ---------- */
.subnav {
    display: flex;
    gap: 0.6rem;
    overflow-x: auto;
    padding: 0.15rem 0.15rem 1.1rem;
    margin-bottom: 1.5rem;
}
.subnav-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.4rem;
    width: 96px;
    flex-shrink: 0;
    padding: 0.8rem 0.5rem 0.7rem;
    border-radius: 12px;
    background: #fff;
    border: 1px solid var(--kics-border);
    box-shadow: 0 1px 2px rgba(11, 44, 107, .05);
    color: var(--kics-muted);
    text-align: center;
    transition: transform .14s ease, box-shadow .14s ease, border-color .14s ease, background .14s ease, color .14s ease;
}
.subnav-card i { font-size: 1.2rem; color: var(--kics-navy); transition: color .14s ease; }
.subnav-card span { font-size: 0.7rem; font-weight: 600; line-height: 1.25; }
.subnav-card:hover { transform: translateY(-2px); box-shadow: 0 8px 18px -4px rgba(11, 44, 107, .18); border-color: var(--kics-orange); color: var(--kics-navy-dark); }
.subnav-card.active { background: var(--kics-navy); border-color: var(--kics-navy); color: #fff; }
.subnav-card.active i { color: #fff; }
.subnav-card-home i { color: var(--kics-orange); }
.subnav-card-home:hover { border-color: var(--kics-orange); }
.subnav-divider { width: 1px; align-self: stretch; background: var(--kics-border); flex-shrink: 0; margin: 0 0.1rem; }

.app-sidebar-backdrop { display: none; }
@media (max-width: 991.98px) {
    .app-sidebar { position: fixed; left: -280px; top: 64px; height: calc(100vh - 64px); z-index: 1040; transition: left .2s ease; box-shadow: 4px 0 18px rgba(0,0,0,.2); }
    .app-sidebar.show { left: 0; }
    .app-sidebar-backdrop {
        display: block;
        position: fixed; inset: 64px 0 0 0; z-index: 1035;
        background: rgba(7, 28, 70, 0.35);
        opacity: 0; visibility: hidden;
        transition: opacity .2s ease, visibility .2s ease;
    }
    .app-sidebar-backdrop.show { opacity: 1; visibility: visible; }
}

/* ---------- Cards / KPIs ---------- */
.kpi-card {
    background: #fff;
    border: 1px solid var(--kics-border);
    border-radius: 14px;
    padding: 1.15rem 1.3rem;
    height: 100%;
}
.kpi-card .kpi-icon {
    width: 44px; height: 44px; border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    font-size: 1.2rem; color: #fff;
}
.kpi-card .kpi-value { font-size: 1.7rem; font-weight: 700; color: var(--kics-navy-dark); }
.kpi-card .kpi-label { color: var(--kics-muted); font-size: 0.82rem; }

.card-kics {
    background: #fff;
    border: 1px solid var(--kics-border);
    border-radius: 14px;
}
.card-kics .card-header {
    background: #fff;
    border-bottom: 1px solid var(--kics-border);
    font-weight: 600;
    color: var(--kics-navy-dark);
    border-radius: 14px 14px 0 0 !important;
    padding: 0.9rem 1.4rem;
}
.card-kics .card-body {
    padding: 1.4rem;
}
.card-kics .card-body.card-body-lg {
    padding: 2rem 2.25rem;
}
.card-kics .table-responsive {
    padding: 0.25rem 0;
}
.card-kics-blue {
    background: linear-gradient(135deg, var(--kics-navy-dark) 0%, var(--kics-navy) 55%, var(--kics-navy-light) 100%);
    border-color: var(--kics-navy-dark);
    color: #fff;
}
.card-kics-blue .card-header {
    background: transparent;
    border-bottom-color: rgba(255, 255, 255, .18);
    color: #fff;
}
.card-kics-blue .text-muted { color: rgba(255, 255, 255, .68) !important; }
.card-kics-blue .timeline-item { border-left-color: rgba(255, 255, 255, .3); }
.card-kics-blue .timeline-item:last-child { border-left-color: transparent; }
.card-kics-blue .timeline-item::before { background: var(--kics-orange); }
.card-kics-blue a { color: #fff; font-weight: 600; text-decoration: underline; text-decoration-color: rgba(255, 255, 255, .4); }
.card-kics-blue a:hover { color: var(--kics-orange); text-decoration-color: var(--kics-orange); }

/* ---------- Badges ---------- */
.badge-priority-critical { background: #d63447; color: #fff; }
.badge-priority-high { background: #f4821f; color: #fff; }
.badge-priority-medium { background: #f0b429; color: #3a2b00; }
.badge-priority-low { background: #4caf7d; color: #fff; }

.badge-status-new { background: #6c7fe0; color: #fff; }
.badge-status-open { background: #2f9bda; color: #fff; }
.badge-status-assigned { background: #6b4fbb; color: #fff; }
.badge-status-progress { background: #0b2c6b; color: #fff; }
.badge-status-resolved { background: #2e9e63; color: #fff; }
.badge-status-closed { background: #7a8494; color: #fff; }
.badge-status-rejected { background: #4a4a4a; color: #fff; }

.badge { font-weight: 500; font-size: 0.72rem; padding: 0.4em 0.65em; }

/* ---------- Tables ---------- */
.table-kics thead th {
    background: #f0f3fa;
    color: var(--kics-navy-dark);
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: .03em;
    border-bottom: none;
    font-weight: 600;
}
.table-kics tbody tr:hover { background: #f7f9ff; }
.table-kics td, .table-kics th { vertical-align: middle; padding: 0.95rem 1rem; }
.table-kics th:first-child, .table-kics td:first-child { padding-left: 1.4rem; }
.table-kics th:last-child, .table-kics td:last-child { padding-right: 1.4rem; }
.ticket-link { color: var(--kics-navy); font-weight: 600; }
.ticket-link:hover { color: var(--kics-orange-dark); }

/* ---------- Misc ---------- */
.sla-breached { color: #d63447; font-weight: 600; }
.avatar-circle {
    width: 34px; height: 34px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    color: #fff; font-weight: 600; font-size: 0.85rem;
    flex-shrink: 0;
}
.section-title-bar {
    border-left: 4px solid var(--kics-orange);
    padding-left: 0.65rem;
    margin-bottom: 1.25rem;
}
.comment-block { border-left: 3px solid var(--kics-border); padding: 0.75rem 1rem; margin-bottom: 0.75rem; border-radius: 0 8px 8px 0; background: #fafbfd; }
.comment-block.internal { border-left-color: var(--kics-orange); background: #fff8f0; }
.timeline-item { position: relative; padding-left: 1.5rem; padding-bottom: 1.25rem; border-left: 2px solid var(--kics-border); }
.timeline-item:last-child { border-left-color: transparent; padding-bottom: 0; }
.timeline-item::before { content: ''; position: absolute; left: -6px; top: 2px; width: 10px; height: 10px; border-radius: 50%; background: var(--kics-navy); }

.login-help-list li { margin-bottom: .25rem; }

.stat-bar-track { background: #eef1f8; border-radius: 6px; height: 8px; overflow: hidden; }
.stat-bar-fill { height: 100%; border-radius: 6px; }

/* ---------- Support workflow stepper (5-stage ticket lifecycle) ---------- */
.workflow-stepper-wrap { overflow-x: auto; padding-bottom: 2px; }
.workflow-stepper { display: flex; align-items: stretch; min-width: 640px; }
.workflow-step { flex: 1 1 0; min-width: 108px; text-align: center; padding: 0 0.4rem; }
.workflow-step-number {
    width: 30px; height: 30px; border-radius: 50%;
    background: #d7dbe6; color: #fff; font-weight: 700; font-size: 0.85rem;
    display: flex; align-items: center; justify-content: center;
    margin: 0 auto 0.6rem;
    transition: background-color .2s ease;
}
.workflow-step-icon {
    width: 56px; height: 56px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    margin: 0 auto 0.5rem;
    font-size: 1.5rem; color: #c7ccd9; border: 2px solid #e3e8f2;
    transition: color .2s ease, border-color .2s ease;
}
.workflow-step-title { font-weight: 700; font-size: 0.82rem; color: #9aa1b3; transition: color .2s ease; }
.workflow-step-desc { font-size: 0.72rem; color: var(--kics-muted); margin-top: 0.25rem; line-height: 1.35; }
.workflow-step.completed .workflow-step-number,
.workflow-step.current .workflow-step-number { background: var(--kics-orange); }
.workflow-step.completed .workflow-step-icon,
.workflow-step.current .workflow-step-icon { color: var(--kics-navy); border-color: var(--kics-navy); }
.workflow-step.completed .workflow-step-title,
.workflow-step.current .workflow-step-title { color: var(--kics-navy-dark); }
.workflow-step.current .workflow-step-icon { box-shadow: 0 0 0 4px rgba(244, 130, 31, 0.2); }
.workflow-arrow { flex: 0 0 34px; display: flex; align-items: center; justify-content: center; color: var(--kics-orange); font-size: 1.3rem; padding-top: 1.6rem; opacity: 0.5; }
.workflow-arrow.completed { opacity: 1; }

/* ---------- KICS Portal (post-login hub) ---------- */
.portal-body { background: var(--kics-bg); }

.portal-topbar {
    background: #fff;
    border-bottom: 1px solid var(--kics-border);
    padding: 0.85rem 1.5rem;
    position: sticky; top: 0; z-index: 1030;
}
.portal-topbar-inner {
    max-width: 1180px; margin: 0 auto;
    display: flex; align-items: center; gap: 1rem; flex-wrap: wrap;
}
.portal-search {
    flex: 1 1 220px;
    min-width: 0;
    display: flex; align-items: center; gap: 0.6rem;
    background: var(--kics-bg);
    border: 1px solid var(--kics-border);
    border-radius: 999px;
    padding: 0.55rem 1.1rem;
    color: var(--kics-muted);
}
.portal-search i { flex-shrink: 0; }
.portal-search input {
    border: 0; background: transparent; outline: none; width: 100%;
    font-size: .88rem; color: var(--kics-text);
}
.view-toggle-group { display: flex; background: var(--kics-bg); border: 1px solid var(--kics-border); border-radius: 10px; padding: 3px; flex-shrink: 0; }
.view-toggle-btn {
    border: 0; background: transparent; color: var(--kics-muted);
    width: 32px; height: 30px; border-radius: 7px;
    display: flex; align-items: center; justify-content: center;
    transition: background .14s ease, color .14s ease;
}
.view-toggle-btn.active { background: var(--kics-navy); color: #fff; }

.portal-user-btn { background: transparent; border: 1px solid var(--kics-border); border-radius: 999px; padding: 0.3rem 0.9rem 0.3rem 0.3rem; color: var(--kics-text); }
.portal-user-btn:hover, .portal-user-btn:focus { background: var(--kics-bg); color: var(--kics-text); }
.portal-user-name { font-size: .85rem; font-weight: 600; line-height: 1.15; color: var(--kics-text); }
.portal-user-role { font-size: .72rem; color: var(--kics-muted); }
.portal-user-btn i { color: var(--kics-muted); }

.portal-main { max-width: 1180px; margin: 0 auto; padding: 1.75rem 1.5rem 4rem; position: relative; z-index: 2; }

.portal-hero-card {
    background: linear-gradient(120deg, #eaf0fc 0%, #f3ecff 100%);
    border-radius: 20px;
    padding: 1.9rem 2.2rem;
    margin-bottom: 2.2rem;
    display: flex; align-items: center; justify-content: space-between; gap: 1.5rem;
}
.portal-hero-text h1 { font-weight: 700; font-size: 1.7rem; margin: 0 0 0.4rem; color: var(--kics-navy-dark); }
.portal-hero-text p { color: var(--kics-muted); font-size: .95rem; margin: 0; max-width: 42ch; }
.portal-hero-text p strong { color: var(--kics-navy-dark); }
.portal-hero-icon {
    flex-shrink: 0;
    width: 84px; height: 84px; border-radius: 50%;
    background: rgba(11, 44, 107, .08);
    color: var(--kics-navy);
    display: flex; align-items: center; justify-content: center;
    font-size: 2.1rem;
}

.portal-section { margin-bottom: 2.6rem; }
.portal-section:last-child { margin-bottom: 0; }
.portal-section-label {
    display: inline-block;
    font-size: .74rem; font-weight: 700; text-transform: uppercase; letter-spacing: .06em;
    color: var(--accent);
    background: var(--accent-tint);
    padding: 0.4rem 0.95rem;
    border-radius: 999px;
    margin-bottom: 1rem;
}

/* Fixed 3-per-row everywhere (not auto-fill) so every section's cards are the same size
   regardless of how many cards that section has - a 2-card Finance row sizes identically
   to the 3-card IT & Facilities row instead of stretching to fill the leftover space. */
.portal-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 1.15rem; }
.portal-card {
    position: relative;
    background: var(--accent-solid);
    border: none;
    border-radius: 16px;
    padding: 1.4rem 2.1rem 1.3rem 1.4rem;
    min-height: 152px;
    box-shadow: 0 10px 22px -10px rgba(20, 30, 60, .3);
    transition: transform .16s ease, box-shadow .16s ease;
    display: block;
    color: #fff;
    overflow: hidden;
}
.portal-card::before {
    content: '';
    position: absolute; right: -28px; top: -34px;
    width: 120px; height: 120px; border-radius: 50%;
    background: rgba(255, 255, 255, .1);
    pointer-events: none;
}
.portal-card:hover { transform: translateY(-3px); box-shadow: 0 16px 30px -10px rgba(20, 30, 60, .4); }
.portal-icon {
    position: relative;
    width: 46px; height: 46px; border-radius: 12px;
    background: rgba(255, 255, 255, .2);
    color: #fff;
    display: flex; align-items: center; justify-content: center;
    font-size: 1.25rem;
    margin-bottom: 1rem;
}
.portal-pending-badge {
    position: absolute; top: -7px; right: -7px;
    min-width: 20px; height: 20px; padding: 0 5px;
    border-radius: 999px;
    background: #fff; color: #d63447;
    font-size: .68rem; font-weight: 700;
    display: flex; align-items: center; justify-content: center;
    box-shadow: 0 0 0 2px rgba(255,255,255,.5);
}
.portal-title { position: relative; font-weight: 600; color: #fff; font-size: .96rem; line-height: 1.35; }
.portal-desc { position: relative; color: rgba(255, 255, 255, .82); font-size: .78rem; margin-top: .35rem; line-height: 1.4; }
.portal-arrow {
    position: absolute; top: 1.5rem; right: 1.2rem;
    color: rgba(255, 255, 255, .55);
    font-size: .95rem;
    transition: color .16s ease, transform .16s ease;
}
.portal-card:hover .portal-arrow { color: #fff; transform: translateX(3px); }

/* List layout (toggle in the topbar) */
.portal-grid.list-view { grid-template-columns: 1fr; gap: .6rem; }
.portal-grid.list-view .portal-card { display: flex; align-items: center; gap: 1rem; padding: .8rem 1.2rem; border-radius: 12px; }
.portal-grid.list-view .portal-icon { margin-bottom: 0; }
.portal-grid.list-view .portal-desc { margin-top: 0.15rem; }
.portal-grid.list-view .portal-arrow { position: static; margin-left: auto; }
.portal-grid.list-view .portal-card::before { display: none; }

@media (max-width: 767.98px) {
    .portal-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 575.98px) {
    .portal-hero-card { flex-direction: column; text-align: center; padding: 1.6rem; }
    .portal-hero-text p { max-width: none; }
    .portal-grid { grid-template-columns: 1fr; }
}